April Meeting

Thursday, April 18, 2019 ASQ 1106 Meeting

The Press Room at Food City, 335 Roller Street, Kingsport, TN




Risk Ranking Audit Nonconformities (NCs)

 Speaker: Duke Okes


Feature Presentation:

Achieving Leadership Engagement in your QMS

Speaker: Kristy Kistner




Agenda:       5:45 – 6:00     Registration Opens

6:00 – 6:30    Dinner – Catered by Food City

6:15 – 7:15    Feature Presentation

7:15 – 8:00    Tutorial


Menu:  Chicken, Au Gratin Potatoes, Green Beans, Salad, Rolls, Desserts and Drinks    Meal Charge is : $12

On-line Registration:  CLICK HERE

Deadline for Reservations or Cancellations is Wednesday (Noon), April 17, 2019

Reservation POC: Nadine McMackin at 423-229-6393, nmcmackin@eastman.com

This Monthly Meeting will be webcast starting at 5:30 pm.  Just go to the URL listed on the www.asq1106.org homepage at the time of the webcast.  The link will be active when you see “google” in part of the link.  Use the above registration link and indicate no dinner and note you will be part of the webcast.  A 0.5 RU will be given for each presentation that you attend.


Risk Ranking Audit Nonconformities (NCs)

Many organizations copy their registrar’s practices of ranking quality audit NCs as major or minor.  In a world where risk-based thinking is being emphasized, this is poor discrimination.  Ranking of NCs can help an organization better allocate appropriate resources when responding to specific NCs.  This presentation will provide examples of ranking systems as well as cautions in their use.  The potential for using the rankings to aggregate findings will also be discussed.

Speaker Biography:

Duke Okes (FASQ, CMQ/OE) has been in private practice for 33 years and has worked with a wide range of organizations, including manufacturing and healthcare industries as well as financial and government services.  He has conducted hundreds of workshops on ISO 9001, internal quality audits, failure mode & effects analysis, performance metrics, root cause analysis and risk based thinking.  He is author of three books on quality management topics: Root Cause Analysis: The Core of Problem Solving and Corrective Action, Performance Metrics: The Levers for Process Management, and Musings on Internal Quality Audits: Having a Greater Impact.


Feature Presentation:

 Achieving Leadership Engagement in your QMS

Management commitment is part of ISO 9001, and adoption of a quality management system (QMS) should be strategic decision. Yet one of the most frequent questions from ISO 9001 users is “how do I get my management engaged in our company’s QMS?” ISO 9001:2015’s expanded leadership and commitment requirements made the answer to this question even more important.

ISO 9001:2015 requires management to lead the QMS by:

  • Taking accountability for its effectiveness and improvement.
  • Ensuring its integration into business processes and compatibility with the organization’s context and strategic direction.
  • Promoting use of the process approach and risk-based thinking.
  • Ensuring availability of resources.
  • Communicating its importance.
  • Ensuring it achieves its intended results.

This presentation will look at how in transitioning from ISO 9001:2008 to 2015, Oak Ridge Associated Universities (ORAU):

  • Assessed its current level of leadership engagement.
  • Determined the level needed for ISO 9001:2015 registration and developed a plan to achieve it.
  • Implemented the plan.
  • Conducted a dry run to verify leadership was ready.

Speaker Biography:

Kristy Kistner (CQA, PMP, DTM) is the Director, Performance Excellence at Oak Ridge Associated Universities, directing and coordinating performance assessment and advancement of project execution, including responsibility for maintenance of ORAU’s ISO 9001 registration. In 2016, Kristy led ORAU’s successful transition from ISO 9001:2008 to ISO 9001:2015.

Kristy holds an M.A. in international affairs from The George Washington University and a B.S. in business administration from Colorado State University. She is certified by the American Society for Quality (ASQ) as a Certified Quality Auditor (CQA), by the Project Management Institute (PMI) as a Project Management Professional (PMP), and has achieved the Distinguished Toastmaster (DTM) award through Toastmasters International.

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