Apr. Meeting

Thursday, April 19, 2017 ASQ 1106 Meeting

Feature Presentation: Aundrea Wilcox

Everyone Communicates, Few Connect

Tutorial: Dave Stevens

How to Develop a Customer Complaint Feedback System

The Press Room at Food City, 335 Roller Street, Kingsport, TN ___________________________________________________________________


5:00   Registration Opens

5:30 – 6:15    Tutorial

6:15 – 6:45    Dinner – Catered by Food City

6:45 – 7:45    Feature Presentation

Menu:  Chicken Tenders, Garlic Toss Salad, Pasta Salad, Baked Beans, Cookies/Brownies and Drinks, $12

On-line Registration:  CLICK HERE

Deadline for Reservations or Cancellations is Tuesday (Noon), April 17, 2017

Reservation POC: Nadine McMackin at 423-229-6393, nmcmackin@eastman.com

This Monthly Meeting will be webcast starting at 5:30 pm.  Just go to the URL listed on the www.asq1106.org homepage at the time of the webcast.  The link will be active when you see “google” in part of the link.  Use the above registration link and indicate no dinner and note you will be part of the webcast.


Tutorial:  How to Develop a Customer Complaint Feedback System

How does your organization react to customer complaints?  This presentation will share the steps necessary to develop an affective and statistically based customer complaint feedback system.  The steps shared in this presentation were implanted at a Fortune 500 company to minimize any over reactions to customer complaints when there was not a statistically significant change.  Details of this customer complaint system which was implemented will also be presented.

Speaker Biography:

  Mr. David Stevens retired in January 2010 from the Eastman Chemical Company, Kingsport, TN as a Principal Statistician.  He has been an Industrial Statistician for the past thirty-three years and has been employed by Thomas J. Lipton, PepsiCo, R.J. Reynolds Tobacco and Hoechst Celanese.  Throughout his career, Mr. Stevens has applied statistical techniques to assist in solving business problems in the areas of Manufacturing, R&D and Quality Assurance.  Upon retiring, he started a Statistical Consulting Company, KPTWARE, and has had a variety of clients from the food industry, health care, munitions and bedding foundation.

Mr. David Stevens has a B.S., Food Technology, 1972 – Cornell University and a M.A., Math/Stat., 1983 – Montclair State University.


Feature Presentation: Everyone Communicates, Few Connect 

This presentation will be given by the speaker at an upcoming conference in Las Vegas this year.  This is an excellent opportunity to hear an excellent speaker and learn about five connecting principles and five connecting practices of top-notch achievers.

Speaker Biography:

AUNDREA Y. WILCOX, Brenau University MBA, is a published author and independent certified speaker, trainer and coach.  She is also the Executive Director of the Kingsport Office of Small Business Development & Entrepreneurship (KOSBE) at the Kingsport Tennessee Chamber of Commerce, where she has provided technical assistance to over 2,000 individuals or businesses.  Aundrea is the author of two books: Startup Savvy: Strategies for Optimizing Small Business Survival & Success–and Superwoman Smarts: Activating Leadership & Substance. She also recently collaborated with 25 consultants affiliated with the U.S. Small Business Development Center (SBDC) program, to help write a new book, The TriStart™ Matrix, which is designed to help entrepreneurs master three critical phases for a successful business start.

In addition to being a full-time business advisor, Aundrea has a long tradition of community service. She currently serves on the Mayor’s One Kingsport Advisory Commission; Tennessee Education Lottery Corporation Advisory Council to Minority Participation; First Tennessee Bank Community Reinvestment Act Advisory Council; and Holston Valley Medical Center Board of Directors as Chairwoman.

To expand out of her comfort zone, Aundrea celebrated Super Bowl 50 by jumping out of a perfectly fine airplane at 13,000 feet.  And, together with nine other celebrity dancers, she helped raise over $100,000 for Dancing with the Tri-Cities Stars, a premier annual charity event benefitting SteppenStone Youth Treatment Services.  Aundrea is also a NPC bikini athlete, competing in her first fitness competition at the Tennessee Bodybuilding Knox Classic National Qualifier, at 50 years of age, after losing over 60 pounds.  As a first-time contender, she placed 3rd for Masters 45+ and 5th for True Novice D (height category).

If you really want to connect with Aundrea, follow her on Twitter @SuperwomanSmart, and Like her Facebook page: Aundrea Wilcox—Author, Speaker, Trainer & Coach. Visit www.aundreaywilcox.com for more insights, advice and tips about small business ownership and women’s leadership development.

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